ILM & CPD Global PA Executive PA Business Diploma

The aim of this Advanced EA Business Skills Diploma is to fill the gap for an advanced Business Course for Executive Assistants. In the last 10 years the responsibilities of Executive Assistants & Personal Assistants in the workplace have increased significantly, aided by technological advances. Executive Assistants now play a key role as Business Support Partners to their Executive. In order to fulfil this role EAs are required to increase their knowledge of business, how it operates, the impact of decisions made, be proactive, take on additional responsibility, be the 'right hand' of their Leader, prompting, anticipating and forward planning. An understanding of their organisation's business strategy is vital so the EA can fulfil their role as the EA Business Partner.

Global PA Association & Training Academy has 14 years experience developing Office Professionals across the world and we have identified that there is now a requirement for an EA Business Diploma qualification that reflects these changes, which is equivalent to Level 5.

Global PA Training Academy are Recognised Providers with the ILM, City & Guilds Group, the UK's no.1 Awarding Body for Qualifications. This programme has been through rigorous assessment with the ILM and been Awarded ILM Recognised Status and an ILM Digital Credential. On completion of the course you will receive an ILM Digital Badge which lists the Course Name, the Course Provider with live link through to the list of skills and knowledge you have learnt on the programme. This Digital Credential can be showcased on your Linked In Profile and Email signature and social media accounts. It is an opportunity to showcase your skills in real time.

• Global PA Business Diploma - > download

This programme brings together all the business topics that are relevant for EAs in a fast moving business world. The programme will ensure that you are up to date with the relevant skills and knowledge to work at peak performance. The programme will also set you up for career progression opportunities.

Each Module online is 1.5 hours LIVE each week over a 2.5 month period with coursework presentation submission after the final module. Each Module is recorded and you receive a weekly recording plus handouts and questionnaires. The programme can also be delivered in the classroom over 4 days.

Module 1:EA Leadership Skills & Business Management

Advance your Executive Assistant leadership skills and capabilities when working at Executive level. Increase your commercial and business knowledge of organisational structure, culture, corporate social responsibility, how business finance works and your organisation’s position in its business environment. Review case studies of Leadership in Practice and the challenges that Executive Leaders face.

Module 2:Understanding HR

Role of HR in a business context and the importance of its function. Managing HR policy, Employee Relations, Recruitment, Learning & Development. Benefits of Coaching and Mentoring to develop employees.

Module 3: Marketing & Sales Fundamentals

Identify and evaluate appropriate sales and marketing strategies. Review sales and marketing funnels. Assess the use of social media applications for marketing purposes. Understand the concept and application of CRMs, customer relationship management.

Module 4:Management Skills & Crisis Management

Introduction to Management Theory. Review management planning, process, project management, implementing operational plans. The role of management in organisations, influence, power and authority. Crisis management planning, managing risk and creating contingencies.

Module 5:Wellbeing & Mental Health at Work

Explore why wellbeing, resilience and mental health are critical to business success. How can the conditions for high wellbeing and resilience at work be created? Increase awareness of how we think, feel and behave using mindfulness and emotional intelligence awareness.

Module 6: Communication in a Diverse World

Implement advanced communication skills in listening, persuasion, negotiation. Develop your cross cultural communication skills. Recognise differences and similarities in cultural groups and how to engage effectively and avoid misunderstandings. Understand the principles of global business etiquette.

Module 7: Presentation Skills & Customer Service Training

Increase your presentation skills knowledge and confidence in presenting at meetings. Learn the different types of presentation styles and skills of presenters. Become proficient in Customer Service and exceed your Client’s expectations. Discover the importance of a great introduction, establish what great service looks like.

Module 8:The Future of Work - Tech & Digital Skills

Review of the latest trends in Artificial Intelligence, Cloud Computing, Software trends, Digital & Tech Skills. Managing Hybrid Working – the new way of working. How can we remain productive and engaged in a fast paced constantly changing work environment?

This Diploma is for Personal Assistants, Office Managers, Senior Secretaries, Executive PAs, Personal Assistants & Executive Assistants.

You should have a minimum of 5 years experience in the Administrative field,

This Diploma and ILM Recognised Digital Credential Award will assist in developing your career in Business and Management.

Certificate of completion

Digital certificate - Included